Refund policy

At our store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.

Returns

You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact us at coreen@awwsandohs.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we will offer a replacement at no extra cost. Please contact us within 7 days of delivery to arrange an exchange.

For any questions or assistance, reach out to us at coreen@awwsandohs.com